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Export function will not work - February 16 at 11:42:AM
Sheridan Young
1 Posts

I am trying to export a tracker analysis to a mp4 video and the engine will not export the file where the error message at the end is java.lang.runtimeException: could not encode video.  

What do we need to do?

Additional information.
Java Version 9 (32-bit)
Java SE RunTime Environment (build 9+181)
Java HotSpot Server VM (build 9 +181)
JRE path C:Program Files (x86) Tracker\jre
Available Processors 8
Total Memory 259 MB
Free Memory 154MB

TrackerStarter version 5.1.5  15:52:34  Feb 15 2021

- launch initiated by user
- TrackerStarter running in jre: C:\Program Files (x86)\Tracker\jre
- launching with main arguments: null
- TrackerStarter jar: C:\Program Files (x86)\Tracker\Tracker.exe
- code base accepted as trackerhome based on contents
- using trackerhome: C:\Program Files (x86)\Tracker
- xugglehome found relative to trackerhome: C:\Program Files (x86)\Tracker\Xuggle
- using xugglehome: C:\Program Files (x86)\Tracker\Xuggle
- loading starter preferences from: C:\Users\engineer\AppData\Local\OSP\tracker.prefs
- no preferred java VM, using bundled VM: C:\Program Files (x86)\Tracker\jre
- using default memory size: 256 MB
- Windows: looking for tracker jars in C:\Program Files (x86)\Tracker
- tracker jars found: tracker-5.1.5.jar, tracker.jar
- using tracker jar: C:\Program Files (x86)\Tracker\tracker.jar
- setting TRACKER_HOME = C:\Program Files (x86)\Tracker
- setting XUGGLE_HOME = C:\Program Files (x86)\Tracker\Xuggle
- setting Path = C:\Program Files (x86)\Tracker\Xuggle\bin;C:\Program Files (x86)\Common Files\Intel\Shared Libraries\redist\intel64\compiler;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Microsoft SQL Server\Client SDK\ODBC\110\Tools\Binn\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Users\engineer\AppData\Local\Microsoft\WindowsApps;%DASHLANE_DLL_DIR%;C:\Program Files (x86)\Tracker\.\jre\bin
- executing command: C:\Program Files (x86)\Tracker\jre\bin\java -Xms32m -Xmx256m -jar C:\Program Files (x86)\Tracker\tracker.jar
- writing user start log to C:\Users\engineer\AppData\Local\OSP\tracker_start.log

Replies to Export function will not work

Re: Export function will not work - February 16 2:41:PM
Douglas Brown Avatar
Douglas Brown
304 Posts

I'm not having problems exporting mp4 on my Windows machine so not able to identify what the problem might be. Have you tried exporting to a different video format? If you can do that, maybe you can then convert your exported video to mp4 using a separate video converter. There are several free converters out there plus some that do the conversion on the web.

Hope this helps!

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