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Problem Uploading video post and replies

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Problem uploading multiple videos with the new version 6.0.1 - September 4 at 3:12:PM
Marco Malavolta
3 Posts

In the old version I was able to open multiple video simultaneously. I opened even 15 videos at time and worked very fast from one to another. In the new version I have to open one video at a time, waiting that the video is opened in Tracker and than opening another and so on. This is time consuming compared to the old version. maybe it can be fixed with a new update?


MP4 vs MOV files and total file size - August 31, 2020 at 12:35
Jack Orford
1 Posts

Hi,

In my experience whilst using Tracker (Version 5.1.5) I have found that I am able to drag and drop MOV files in, but the exact same video in MP4 format will not work and comes up with the error message I attached as a screenshot.
For people who are facing the same problem I use the free app 'Any video converter lite' to convert my files (this is on a Mac).

My questions are:

1) Do MP4 files just not work in tracker? Or am I missing something that will allow me to skip the conversion step. I ask this because the videos I shoot are at 100 frames per second. Converting them reduces them to 30 frames per second, which is an issue.

2) Is there a max file size for tracker?
I ask this because I have a video split into 4 seperate MOV files (~1GB each) that all upload okay when done individually. However, I would obviously prefer to analyse this video as one large video, however when I combine the files (file size ~4GB), and then try to upload it into tracker I then get the same error message as the one I have attached. The only difference I can see between the individual videos and the combined video is the larger file size.

Thanks!
Jack

Attached File: ScreenShot20200831at2.29.54pm.png


Replies to MP4 vs MOV files and total file size

Re: MP4 vs MOV files and total file size - September 01 2020 4:35
Wolfgang
143 Posts

MP4 files created with a h.264 codec should work in Tracker (including dragging and dropping the video into Tracker) but your file may be too large or the MP4 have been created with a non-standard codec.

If you have a video clip that is not loading in Tracker, try converting it into another format using an online tool, such as Cloud Converter.

https://cloudconvert.com/mp4-converter



Having Problems Uploading a video to tracker - August 30, 2020 at 3:45
Aryan Mehta
1 Posts

I shot a video though my phone and when it try to upload it to tracker it says "Video could not be opened". The video is an MOV file. I am using a Mac. Plz Help I need it for my Physics IA.

Attached File: Screenshot20200830at1.14.50PM.png


Replies to Having Problems Uploading a video to tracker

Re: Having Problems Uploading a video to tracker - August 30 2020 9:37
Douglas Brown Avatar
Douglas Brown
324 Posts

This question has been answered before. Look for other threads on "uploading".



video not uploading - August 1, 2020 at 10:33
Kate Dyball
1 Posts

I have tried to upload a video from my i phone and it continually comes up with an error- I have tried other videos and the same happens. I have also opened the video on quick time and there doesn't seem to be a problem there so im not sure what to do?- any suggestions?

Attached File: Screenshot20200801at16.04.32.png


Replies to video not uploading

Re: video not uploading - August 01 2020 11:39
Wolfgang
143 Posts

Please provide more information, such as video format and computer type and operating system.  Some file types are not supported by Tracker.  Have you tried to convert the video to a stand mpeg format?  Do Tracker examples load into your Tracker program from the ComPADRE digital library?



Re: video not uploading - August 12 2020 4:45
Nicolas Hirees
1 Posts

I think the video files may be corrupt or not supported the file formats when you play on QuickTime. I would suggest you can convert the files and use video repair software such as Stellar Repair for Video which help you to repair corrupt video files and also convert the files as supported formats. Thanks!



Problem uploading video - April 15, 2020 at 2:03
Felipe Jimenez
2 Posts

I recorded a video on my iPhone and then tried to upload to tracker but every time it just says that tracker could not upload the video. I have tried multiple times to redo the video, delete tracker and re download the program and nothing works. I will post below the image that keeps popping up every time I try to upload the video. Please help

Attached File: ScreenShot20200415at2.02.07AM.png


Replies to Problem uploading video

Re: Problem uploading video - April 15 2020 10:02
Wolfgang
143 Posts

Felipe-

You appear to be using the Applications folder on a Mac as your Tracker home directory.  The Applications fold is usually write protected.  Try another home directory.  If that does not work, you can try to reinstall the latest Tracker as that should reset the home directory.



Re: Problem uploading video - April 15 2020 7:45
Felipe Jimenez
2 Posts

The reason I use the application tab as my home directory is because tracker will only let me pull videos from there and not anywhere else. It won't even pull up any of the other tabs. Have any idea on how to fix that?



Re: Problem uploading video - April 15 2020 3:04
Alexander Osorio Caicedo
2 Posts

Hello, Felipe. I had the same problem several days ago. I could work it out by using HandBrake (an open source video transcoder), and changing the video encoder to MPEG-4. I also had to change the quality to Average Bitrate because, although the video successfully uploaded to Tracker, it kept jumping almost in random steps.
Another thing that I tried and worked was to upload the video to iMovie. I extracted (trimmed) the section where the movement ocurred and used the option Share in the form of a File. In that way I was able to create a video that worked well on  Tracker.



Re: Problem uploading video - April 17 2020 6:37
Jessica Landeira
1 Posts

The same thing is happening to me. I can't solve the problem.
Can anybody help?



Re: Problem uploading video - April 22 2020 10:29
Mark Sprague
2 Posts

I recorded a video on my iPhone XR (iOS 13.4.1, default video settings) and transferred it to my Mac (Mac OS 10.15.4) to open it with Tracker (version 5.1.4). Tracker will not open the video. It gives a "Video could not be opened" message. Looking at the video information in Quicktime, the video has a .MOV extension and is encoded in HEVC (8-bit) format. If i use Quicktime Player to export the video in 1080p format, the result is a video with a .mov extension encoded in H.264 format. Tracker can open this one. If I use Handbrake to transcode the original video with a constant frame rate, I get a file with an .mp4 extension that is encoded in H.264 format. Tracker can open this file as well.

I can successfully transcode and open iPhone videos, but I think my students will have difficulty with these extra steps. Is there any way to get Tracker to open the original iPhone video files that seem to be encoded with HEVC by default?



Re: Problem uploading video - April 22 2020 12:14
Douglas Brown Avatar
Douglas Brown
324 Posts

Unfortunately, if the Xuggle video engine is unable to open the original video there's nothing I can do about it at this point :-(  Doug

> Re: Problem uploading video
>
> I recorded a video on my iPhone XR (iOS 13.4.1, default
> video settings) and transferred it to my Mac (Mac
> OS 10.15.4) to open it with Tracker (version 5.1.4).
> Tracker will not open the video. It gives a "Video
> could not be opened" message. Looking at the video
> information in Quicktime, the video has a .MOV extension
> and is encoded in HEVC (8-bit) format. If i use Quicktime
> Player to export the video in 1080p format, the result
> is a video with a .mov extension encoded in H.264
> format. Tracker can open this one. If I use Handbrake
> to transcode the original video with a constant frame
> rate, I get a file with an .mp4 extension that is
> encoded in H.264 format. Tracker can open this file
> as well.
>
> I can successfully transcode and open iPhone
> videos, but I think my students will have difficulty
> with these extra steps. Is there any way to get Tracker
> to open the original iPhone video files that seem
> to be encoded with HEVC by default?



Re: Problem uploading video - April 22 2020 3:04
Mark Sprague
2 Posts

Thanks for the feedback. I opened an issue for this on the Xuggle Github repository. https://github.com/OpenSourcePhysics/video-engines/issues/3



Re: Problem uploading video - January 27 12:21:PM
Laura McCullough
3 Posts

Same issue for me. I opened the video in QuickTime, saved it as a 720p video, and now it works OK. MacOS 10.15, Firefox 84.0.2, Tracker 5.1.5



Re: Problem uploading video - August 23 12:58:PM
Paulina Milestra
1 Posts

Hi, you just should keep an eye on the video quality I mean 1k/720p, the first one probably won't work for the tracker. Secondly, try to convert your video from MOV to MPEG-4, because this format will work for sure, I already tried. If it will help you, I converted my file with movavi video converter which I found after reading this article.



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