Isuru, Can you take and attach a screenshot of the contents of C:\Program Files\Tracker? What does Help|About Java show for the jre path?

Hello,

let me answer myself. By chance I found out, what is causing the problem with the video engine, when I switch the accounts as described.

When Tracker is started (on Linux) it creates a directory /tmp/xuggle. Perhaps it is Xuggle creating it and not Tracker  itself. In any case, the directory remains and another user cannot use it due to permission issues. When I make sure, that the /tmp/xuggle directory is not there, I can start Tracker with any account.

If Tracker is control of the directory it can be easily fixed, e.g. by extending the username or a hash. If Xuggle is in charge, relevant developers can certainly do something about.

Perhaps this causes similar effects also on other platforms. Recently there have been a few more reports about problems with the Video engine. From the provided details I would guess it is Windows.

Hope that helps!

Regards, Christoph

From your screenshot it looks like Tracker is using a bundled 32-bit Java. I suspect you have installed the new version 6.x.x into the same directory as the older Tracker 5.x.x. The old version required 32-bit Java and came with a bundled 32-bit Java while the new version 6.x.x requires a 64-bit Java and comes with a bundled 64-bit Java. For this reason, the default Tracker directory is different for the new (Program Files (x86)/Tracker) versus the old (Program Files/Tracker)--the old and new are in completely separate directories.

There are 2 possible fixes:

1. Open the preferences (Edit|Preferences) and in the Runtime tab check that the Tracker version is set to default and the Java Virtual Machine is set to the Tracker/9.0.4-x64-jre. Restart Tracker and see if this does the job.
2. If not, you should uninstall Tracker 6, then reinstall in a separate directory from Tracker 5. This should certainly work.



> My About Java
> screenshot is attached.
>
> This is happening in version
> 6.0.3. on Windows 10. I upgraded the software to the
> latest version as the previous version I had (5. something)
> suddenly started reporting errors about my system
> having x64 version of Java and needing x32 version
> to load the videos. So this might not be the issue
> with Xuggle, but Java.
>
> Copying Xuggle jar files manually
> or by clicking the button in the dialog does nothing.
> I tried running Tracker as the admin and an ordinary
> user.

Hi man, I dont know if you are still having this issue or if you resolved it already, but for anyone who hasnt: for me, executing Tracker.exe as administrator solved this issue. Christopher Wissing (one of the other users who replied to this thread above) said that the issue relies with user permissions, and that does seem to be the case. While his system was linux and mine windows, I thought this wouldnt work, but it does. He had to open tracker with sudo, but for those of us who have windows, you should open it as administrator instead (which is the same thing, just different terminology)