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Tracker isn't work at windos 10 post and replies

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Tracker isn't working at windows 10 - Mar 11 at 10:30AM
Song-jae Lee
4 Posts

How can I do?

Attached File: error.PNG


Replies to Tracker isn't working at windows 10

Re: Tracker isn't working at windows 10 - Mar 11 12:04PM
Douglas Brown Avatar
Douglas Brown
150 Posts

Did you look at Help|About Xuggle as the error message suggests?  What does it tell you?


> Re: Tracker isn't working at windows 10
>
> How can I do?



Re: Re: Tracker isn't working at windows 10 - Mar 11 11:03PM
Song-jae Lee
4 Posts

Yes I did. help-about-xggule says "The xuggle video engine is not working, please reinstall tracker"

I tried to reinstall several times, but it is not working. version is 4.96, and I installed Xuggle, Quicktime and JAVA.

Tracker doesn't work at video files except image files, so I tried gif files in tracker then it works.

Attached File: xuggle.PNG



Re: Re: Re: Tracker isn't working at windows 10 - Mar 12 3:42PM
Douglas Brown Avatar
Douglas Brown
150 Posts

Can you tell me what OS you are using? Also, what Java VM (look at Help|Diagnostics|About Java)?  

Another piece of info that would be useful: do you have a Xuggle folder, and if so what is it's full path?


> Re: Re: Re: Tracker isn't working at windows 10
>
> Yes I did. help-about-xggule says "The xuggle video
> engine is not working, please reinstall tracker"
>
> I tried to reinstall several times, but it is not
> working. version is 4.96, and I installed Xuggle,
> Quicktime and JAVA.
>
> Tracker doesn't work at video
> files except image files, so I tried gif files in
> tracker then it works.



Re: Re: Re: Re: Tracker isn't working at windows 10 - Mar 15 9:39AM
Song-jae Lee
4 Posts

My os is : microsoft windows 10 pro

Xuggle folder path:  C:\Program Files (x86)\Xuggle

help-java says :

Java version 1.8.0_121(32-bit)

Attached File: java.PNG



Re: Tracker isn't working at windows 10 - Mar 15 8:43PM
Douglas Brown Avatar
Douglas Brown
150 Posts

All of this looks normal, so now I'm mystified!  Can you please do two more things?

1. check the message log (Help|Diagnostics|Message Log) and see if there are any errors reported

2. attach a copy of the start log (Help|Diagnostics|Start Log) to your next post

Thanks! Doug


> Re: Re: Re: Re: Re: Tracker isn't working at windows 10
>
> My os is : microsoft windows 10 pro
>
> Xuggle folder
> path:  C:\Program Files (x86)\Xuggle
>
> help-java says
>
>
> Java version 1.8.0_121(32-bit)



Re: Re: Tracker isn't working at windows 10 - Mar 16 9:27AM
Song-jae Lee
4 Posts

message log says:

Mar 16, 2017 10:25:48 PM org.opensourcephysics.cabrillo.tracker.Tracker loadPreferences
INFO: preferences loaded from C:/Users/songjae/AppData/Local/OSP/tracker.prefs

I attached start log

TrackerStarter version 4.96  22:24:44  3? 16 2017

- launch initiated by user
- launching with main arguments: null
- code base: C:\Program Files (x86)\Tracker
- code base accepted as trackerhome based on contents
- using trackerhome: C:\Program Files (x86)\Tracker
- xugglehome found relative to trackerhome: C:\Program Files (x86)\Tracker\Xuggle
- using xugglehome: C:\Program Files (x86)\Tracker\Xuggle
- loading starter preferences from: C:\Users\songjae\AppData\Local\OSP\tracker.prefs
- preferred java VM: C:\Program Files (x86)\Java\jdk1.8.0_121\jre\bin\java
- preferred memory size: 500 MB
- Windows: looking for tracker jars in C:\Program Files (x86)\Tracker
- tracker jars found: tracker-4.96.jar
- using tracker jar: C:\Program Files (x86)\Tracker\tracker-4.96.jar
- setting TRACKER_HOME = C:\Program Files (x86)\Tracker
- setting XUGGLE_HOME = C:\Program Files (x86)\Tracker\Xuggle
- setting Path = C:\Program Files (x86)\Tracker\Xuggle\bin;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files (x86)\ePapyrus\Papyrus-PlugIn-web;C:\Program Files (x86)\ePapyrus\Papyrus-PlugIn-web\Addins;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Skype\Phone\;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\Xuggle\bin;C:\Users\songjae\Desktop\java2\bin;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;%USERPROFILE%\AppData\Local\Microsoft\WindowsApps;C:\Program Files (x86)\SoftForum\XecureHSM\;;C:\Program Files (x86)\Java\jre1.8.0_121\bin
- executing command: C:\Program Files (x86)\Java\jdk1.8.0_121\jre\bin\java -Xms32m -Xmx500m -jar C:\Program Files (x86)\Tracker\tracker-4.96.jar
- writing start log to C:\Program Files (x86)\Tracker\tracker_start.log
- writing start log to C:\Users\songjae\Documents\Tracker\tracker_start.log

Attached File: startlog.PNG



Re: Re: Re: Tracker isn't working at windows 10 - Mar 16 11:47AM
Douglas Brown Avatar
Douglas Brown
150 Posts

Again, all looks normal in the start log. Please confirm that the following files are in your Tracker home (C:\Program Files (x86)\Tracker): xuggle-xuggler.jar, logback-classic.jar, logback-core.jar, slf4j-api.jar.  If they are, then I'm just shooting in the dark, but maybe your antivirus software is blocking something??? I really have no idea, I'm sorry!!

Has anybody else on this list had a similar problem? If so, please chime in!

I think your original post mentioned that you have QuickTime but it doesn't work either. What does Help|Diagnostics|About QuickTime tell you?



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